How to use online communication to chat with our servicers

About helps center

This help center mainly guide you how to use online communication to chat with us real-time. now we provide mainly three manners for you to choose. MSN; SKYPE; Gtalk. please choose one best way to chat with us. but until now we cannot provide 24 hours online communication service, so if you have any other questions while our service person are not online, you could also tell us by various manners we provide, such as email; feedback system and so on.

how to chat with us by MSN

Please follow the under steps to chat with us by MSN.

• You need to have your own MSN account firstly;
• In order to chat by msn, you need to install "messenger";
• If you have both of them above, then you can click the menu on most pages as follow:
• Once you click the menu, it will give you an message by widows, which general means you are going to chat with us, you can accept or refuse.
• pay attention that MSN is not supported by all the browser, until now we only find it could be well supported by IE browser; if your browser doesn't support MSN online, try other manners we provide.

how to chat with us by Skype

Please follow the under steps to chat with us by skype.

• You need to have your own skype account firstly;
• In order to chat by msn, you need to install "skype software";
• If you have both of them above, then you can click the menu on most pages as follow:
• Once you click the menu, it will give you an message by widows, which general means you are going to chat with us, you can accept or refuse.
• Compared to MSN online that SKYpe is well supported by most browsers. so if you have skype we suggest you use this manners.

how to chat with us by Gtalk

Please follow the under steps to chat with us by Gtalk.

• You don't need to have any other account like MSN or SKYPE, you can use this system just on the browser.
• You can get information about weather we are online or not by the picture displayed on the page.
• means we are online, and you can click to chat with us immediately.
• means we are offline, you can not chat with us right now.
• When we are online, once you click the menu, it will pop another google chatting window, and then you could chat with us by that.
• Compared to MSN and SKYPE, this manner doesn't need any account, so it may be a little bit convenient for you to contact with us. but sometimes there would be a little problem, please try again later when that happened.